Shipping & Delivery

At Cubs.sg, we do our best to pack and deliver your little cub’s essentials safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next working day.

During launches, promotions, festive periods or periods of high order volume, processing may take slightly longer.

Singapore Delivery

We currently offer local delivery within Singapore.

Standard Courier Delivery
Estimated delivery time: 2–4 business days after dispatch

Once your order has been handed over to the courier, you may receive tracking or delivery updates directly from the delivery provider where applicable.

Delivery timeframes are estimates and may vary due to courier delays, peak periods, weather conditions or other circumstances beyond our control.

Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

From time to time, free shipping promotions may be available and will be subject to the terms stated during the promotion.

Delivery Address

Please ensure that your name, contact number and delivery address are entered correctly before placing your order.

Cubs.sg will not be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete delivery information provided at checkout.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will try our best to assist before the order is dispatched, but changes cannot be guaranteed once fulfilment has started.

Failed or Unsuccessful Deliveries

If a delivery is unsuccessful due to an incorrect address, unavailable recipient or other circumstances requiring redelivery, additional courier or redelivery charges may apply.

Any applicable redelivery fee will be borne by the customer.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your tracking details.

Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us with your order number so that we can assist with checking the delivery status.

While we will assist wherever possible, courier delays that occur after a parcel has been dispatched may be outside the direct control of Cubs.sg.

International Shipping

Cubs.sg currently primarily serves customers in Singapore.

If international delivery is made available, shipping charges, delivery timeframes and any applicable customs duties or taxes will be displayed or communicated separately.

Any import duties, taxes or customs charges imposed by the destination country will be the responsibility of the recipient unless otherwise stated.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact the Cubs.sg customer service team and include your order number so we can assist you more efficiently.

Thank you for shopping with Cubs.sg. 🤍