FAQ

How do I place an order?

Simply select your preferred size, add to cart, and proceed to checkout. Our checkout is fast, secure, and mobile-friendly.

What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Can I change or cancel my order?

Orders are processed quickly. Please contact us immediately via WhatsApp or email and we’ll do our best to assist.

How long does delivery take?

Singapore orders typically arrive within 2–5 working days.

Do you offer free shipping?

Yes — we offer free local shipping on orders above $60.

Can I track my order?

Yes, you will receive a tracking link once your order is shipped.

What is your return policy?

Returns or exchanges are accepted within 7 days, provided items are unused, unwashed, and in original condition.

How do I request a return?

How do I choose the right size?

Refer to our size guide and use your baby’s height and weight for the most accurate fit.

Between sizes?

We recommend sizing up for extra comfort and longer wear.

What materials do you use?

We use premium bamboo and soft cotton fabrics that are breathable and gentle on delicate baby skin.

Are your products newborn-safe?

Yes — all our designs are made with safety and comfort in mind, suitable even for newborns.

How can I contact you?

📞 WhatsApp: +65 9797 3448
📧 Email: bubs.sg@gmail.com

How fast do you reply?

We typically respond within 24 hours.

Still need help? We're here for you 💛

Shipping and handling

Find clear information about delivery, processing, and order handling.

Processing time

Orders are prepared for dispatch within the timeframe shown at checkout. Processing may take longer during launches or peak periods.

Delivery information

Delivery options, estimated timing, and applicable charges are shown at checkout based on your shipping address.

Tracking and updates

When tracking is available, a confirmation email will be sent after your order has been dispatched.

Address changes

Please contact us promptly if your delivery address needs updating. Changes cannot be guaranteed after dispatch.